399bet's Privacy Policy

Section 01

1. Introduction and Scope

399bet is an online gaming and betting platform serving users in Bangladesh. This privacy policy explains what information we collect when you visit or use 399betvip.cam, how that information is processed, and the circumstances under which it may be shared with third parties.

This policy applies to all services associated with 399bet — from website registration to deposits, withdrawals, betting, and customer support. If you open an account or browse this site, you are considered to have accepted the terms of this policy. For detailed service terms, please read our Terms and Conditions page.

This policy may be updated from time to time. For significant changes, we will notify users through the site, and the date of the update will be shown at the top of the page.

Section 02

2. Information We Collect

399bet collects only the information necessary to provide services and manage accounts. Information is collected in two main ways: directly from the user, and automatically through analysis of usage patterns.

2.1 Information You Provide Directly

Information you provide when registering or managing your account:

• Full name and date of birth (for age verification — the service is for users aged 21 and above)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment details — bKash, Nagad, or Rocket account number
• Details of any identity documents provided for verification (if applicable)

2.2 Information Collected Automatically

When you use the site, certain information is recorded automatically:

• IP address and device type
• Browser type and version
• Cookies and session data
• Logs of which pages were visited and for how long
• Date and time of login and logout

2.3 Transaction-Related Information

Details of every deposit, withdrawal, and bet are automatically recorded in the system. This includes the amount, time, method (bKash, Nagad, or Rocket), and status of the transaction. These records are used to ensure financial accountability and to resolve disputes.

Section 03

3. Purpose of Using Information

Collected information is used only for specific and legitimate purposes. 399bet never uses personal information for unnecessary or unauthorised purposes. The main purposes are:

• Account creation and management: Completing registration, verifying login, and maintaining account security.
• Payment processing: Carrying out deposit and withdrawal requests and keeping transaction records.
• Customer support: Resolving your questions or issues via live chat or email.
• Security and fraud prevention: Identifying suspicious activity and ensuring account security.
• Service improvement: Analysing user experience to improve the quality and functionality of the site.
• Bonus and promotional communications: Informing you about relevant offers based on your preferences — you can turn off these notifications at any time.
• Responsible gaming: Monitoring account activity to identify harmful gaming behaviour and providing support where needed.

To learn about our responsible gaming guidelines and tools, visit the Responsible Gaming page.

Section 04

4. Information Storage and Security Measures

4.1 Retention Period

User information is kept for as long as the account is active. After an account is closed, financial records and identity-related information may be retained for a set period to meet applicable legal requirements. Once that period has passed, the information is securely deleted.

4.2 Technical Security

399bet takes several technical measures to keep your information secure:

• SSL encryption: All data transfers between the website and server are encrypted.
• Password hashing: Passwords are never stored in plain readable form.
• Access controls: Only authorised staff can access user information, and only when there is a specific need.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits and vulnerability tests are carried out.

4.3 Response to a Data Breach

If a data breach occurs for any reason, 399bet will promptly notify affected users and take the necessary steps to bring the situation under control.

Section 05

5. Cookies and Tracking Technologies

399betvip.cam uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary for the site to operate. Without them, it is not possible to maintain your login session, keep a shopping cart active, or verify security. These cookies cannot be disabled.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages users spend more time on, where issues arise, and so on. This information helps improve service quality. You can disable these cookies in your browser settings, but doing so may prevent some parts of the site from working normally.

5.3 Managing Cookies

Most modern browsers have settings to accept or reject cookies. You can go to your browser settings at any time to delete previously stored cookies.

Section 06

6. Sharing Information with Third Parties

399bet never sells your personal information to third parties for commercial purposes or transfers it without authorisation. However, limited information may be shared in the following situations:

• Payment service providers: The necessary payment information is shared with bKash, Nagad, and Rocket to process transactions. These organisations have their own privacy policies.
• Technology service providers: Companies that assist with server hosting, site maintenance, and technology services may access limited technical information — solely for contracted work.
• Game software providers: Some technical information may be exchanged automatically for the purpose of running games.
• Legal obligations: We may be required to provide information under applicable laws of Bangladesh, court orders, or valid requests from government authorities.

Data protection terms are included in contracts with all third-party providers — they may only use information for the defined purpose.

Section 07

7. Your Information Rights

You have certain fundamental rights over your personal information, which 399bet respects:

7.1 Right of Access

You can ask at any time what information 399bet holds about you. To do so, contact customer support — we offer 24-hour live chat and email support in both Bengali and English.

7.2 Right to Correction

If any information in your account is incorrect, you can request that it be corrected. Most basic information can be changed directly from your account settings.

7.3 Right to Deletion

When you request account closure, we delete information that does not need to be retained beyond applicable legal obligations. However, keeping a record of financial transactions for a set period is part of our responsibilities.

7.4 Right to Opt Out of Marketing Communications

You can stop promotional messages and notifications at any time. This will not affect service-related messages (such as transaction confirmations).

For any questions or requests regarding these rights, contact 399bet's customer support. You can also visit our FAQ section for answers to common questions.

Section 08

8. Protection of Minors' Information

All services on 399bet are for individuals aged 21 and above only. Age is verified at the time of account registration, and those under 21 are not permitted to create an account.

If a minor has created an account by mistake and this comes to our attention, that account will be closed immediately and all associated information will be securely deleted.

If a parent suspects their child has registered on this site, please contact us immediately. We will resolve the matter promptly.

Section 09

9. External Links and Third-Party Sites

399betvip.cam may in some cases contain links to third-party websites. These external sites have their own privacy policies and 399bet is not responsible for their operations.

If you follow a link to another site, it is recommended that you read that site's privacy policy before proceeding. 399bet's privacy policy applies only to our own platform.

Section 10

10. Policy Changes and Contact

10.1 How Policy Changes Are Made

This privacy policy may be updated as needed. For significant changes, a notice will be published on the site and a brief message may be sent to your registered email or mobile number. Continued use of the service after changes are made will be taken as your acceptance of the updated policy.

10.2 How to Contact Us

If you have any questions, concerns, or requests about this privacy policy, contact 399bet: