Responsible Gaming —
Enjoy safely
399bet believes that betting is entertainment — not a necessity. On this page you will find tools to keep yourself safe, warning signs to watch for, and ways to get support.
For members aged 21 and above onlyResponsible Gaming — what it is and why it matters
Betting or playing casino games is enjoyable only when done with awareness and within set limits.
At 399bet, we see gaming as a form of entertainment. Every member should play with their own financial means, time, and mental wellbeing in mind. Responsible gaming does not mean you cannot play — it means making sure that playing does not have a negative impact on your life.
Many people think betting is a quick way to earn money. In reality, every form of gambling has a built-in mathematical advantage for the house. There is always a chance of losing, and placing larger bets to try to "win back" lost money is a dangerous habit. Reading 399bet's terms and conditions will give you a clear understanding of how the platform operates and in what circumstances an account may be restricted.
The foundation of healthy gaming habits is: only bet money that, if lost, will not cause problems in your daily life; set limits on time and money before you start playing; and be honest with the people close to you.
Our privacy policy explains in detail how your account information is kept secure and how your data is handled when needed.
399bet's commitments
- Only members aged 21 and above can open an account
- Self-exclusion and deposit limit features are active
- 24/7 support in Bengali — via live chat and email
- Accounts can be temporarily or permanently closed at a member's request
- If concerning behaviour is detected, our team reaches out to the member
- No promotion or bonus ever encourages playing beyond your limits
Tools to keep yourself in control
You can activate any of the tools below by logging in to your account directly or through our support team.
Daily / weekly deposit limit
You can set a maximum amount you are allowed to deposit each day or each week. Once a limit is set, it takes effect immediately; to increase it, a set waiting period must pass.
Set a maximum loss amount
Decide in advance how much loss you can absorb within a given period. Once that limit is reached, the account will automatically stop accepting bets.
Control your playing time
Playing for long stretches without a break weakens your decision-making. With a session timer on, you will receive an automatic alert when the set time is up.
Regular reminders
Every 30 minutes or 1 hour, a message will appear showing a brief summary of how long you have been playing and how much you have spent.
Take a cooling-off break
You can temporarily close your account for 1 to 30 days. During this time, you will not be able to log in. The account will not reopen before the period ends.
Long-term self-exclusion
If you feel gaming is getting out of control, request an account closure for 6 months, 1 year, or permanently. Where this decision is reconsidered, a waiting period applies.
Apply for self-exclusion
Fill in the form below or contact us directly via 24/7 live chat or email — our team is always ready to assist in Bengali. Account closure requests are generally processed within a few minutes.
During self-exclusion you will not receive any promotional messages and will not be able to access any 399bet products. For answers to more general questions, visit our FAQ page.
Self-exclusion application form
Recognise the warning signs
If you notice any of the signs below in yourself or someone close to you, consider seeking support.
Spending beyond your budget
Putting money into bets instead of covering essential expenses (rent, bills, food), or borrowing money to play — this is a clear warning sign.
Chasing losses
"Just a little more and I'll win it back" — this mindset turns gaming from entertainment into a problem and losses keep growing.
Hiding from family and friends
Keeping the amount you play or the time you spend hidden from family, or having strained relationships because of playing, is a cause for concern.
Feeling restless when not playing
Feeling uncomfortable, irritable, or anxious when you cannot play, and struggling to concentrate, can be signs of dependence.
Playing for hours on end
Spending far too much time on betting instead of work, study, or family harms everyday life.
Unable to stop on your own
Repeatedly deciding to stop but sitting down to play again, and being unable to follow through on your own decision — this is a signal to seek professional help.
Where to find support
Asking for help is not a sign of weakness — it shows self-awareness. You can get support through any of the options below.
399bet live chat support
Talk to our team in Bengali via live chat at any time. Discuss self-exclusion, deposit limits, or any concern you have — in complete confidence.
Contact by email
If you prefer to write in detail, send us an email. Our team responds in both Bengali and English. Whether the issue is small or large, we are here to help.
Family and trusted people
Open up to a family member or a trusted friend. Sharing what you are going through makes finding a solution much easier.
Mental health counselor
If you feel you cannot manage on your own, speak to a mental health professional. Professional counseling is very effective in addressing gambling addiction.
Support groups
Talking with others who are facing the same issues can be motivating. Support groups of this kind are run by various community organizations and hospitals.
Check in with yourself
Once a week, ask yourself: how long did I play this week, how much did I spend, and are other areas of my life being affected? An honest answer will point you in the right direction.
Protecting minors
To open an account at 399bet, you must be at least 21 years old. Age is verified during registration and, where there is doubt, additional identity verification may be requested.
If there are children or teenagers in your household, make sure they cannot access your device or account. Use a PIN or password on your device and make a habit of logging out of the 399bet app or site.
If you suspect a minor is using an account, notify us via live chat immediately — we will act quickly.
A few tips for healthy gaming habits
Playing responsibly means planning ahead and sticking to that plan.
- Before you start playing, decide how much time and money you will spend.
- Never bet with borrowed or saved money.
- Avoid playing when you are under the influence of alcohol or any other substance.
- Increasing your bets to recover lost money is never the answer.
- Take regular breaks — get up, walk around, drink some water.
- Winning once does not mean you will win the next bet — each outcome is independent.
- Never treat betting as a source of income.
- Do not use playing as a way to relieve stress or sadness.
- Staying up late and playing for long hours leads to sleeplessness and health problems.
- Do not play in secret by lying to your family.
- Never encourage children or teenagers to play.
- Using someone else's account or sharing your account with others is strictly prohibited.
Common Questions & Answers
The most frequently asked questions about responsible gaming.